Terms & Conditions

Legal Notice

© 2010 Aerin Rose Swimwear. ALL RIGHTS RESERVED. Please refer to the legal notice below for terms of use.

This site is operated by Aerin Rose Swimwear. The website address is www.aerinrose.com. The mailing address for Aerin Rose Swimwear is 570 7th Ave., New York, NY 10018.


Terms and Conditions

As a user of this web site, you agree that your access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected in this Legal Information area of the Aerin Rose Swimwear. web site

Site Content

All content, graphics, code and software used on or incorporated into this web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Aerin Rose Swimwear, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Aerin Rose Swimwear. Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission of Aerin Rose Swimwear first is obtained.

Shipping

All tops and bottoms are sold as separates. Please, make sure you select a coordinating bottom to match the top you purchased.

Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays and after 12 noon E.S.T will not begin processing until the next business day. Allow 1-4 business days from the date we receive your order to process your order.
Next Day Air® - 2nd Day Air® and 3 Day Select shipments will go out the following business day.

We are not responsible for delayed delivery due to weather conditions or flight delays that are out of our control.

THERE IS NO SHIPPING for the following holidays:
  • New Year's Day
  • President's Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Tanksgiving Day and the day after
  • Christmas Day

    • Note
    UPS does not deliver to any post office boxes(PO Box) or military address (APO) for these options please use "Other carriers"(USPS services)
    For better rate on local and International shipping please use "Other carriers"(USPS services) and At this time we DO Not ship to APO or PO BOXES. All shipments require the recipient's signature.

    Customs And Import Duties
    Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Aerin Rose Swimwear does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

    Return & Exchange Policy

    Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
     
    Refunds for items returned more than thirty days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
     
    Merchandise returned after 45 days will be shipped back to the customer at the cost of $9.95, charged to the original credit card.
     
    How to Return/Exchange
     
  • If you are unable to locate your Return and Exchange Form, a printable return and exchange form is available.
     
  • Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion on the back of the form.
     
  • The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, an additional shipping & handling charges will be incurred.
     
    Or
     
  • If you wish to speak with a representative, please call Customer Service Monday thru Friday (9AM-5PM ET) at 212-661-0099 within 30 days from the purchase date.
     
  • Pack the merchandise securely, with all tags, in the original package if possible. Include a copy of the original invoice.
     
  • To ensure proper processing of returns, all return cartons MUST BE MARKED ON THE OUTSIDE WITH THE ORDER#.
    •  
  • All packages must be prepaid and insured to ensure a safe and documented delivery. Please do not mail any packages C.O.D., as they will not be accepted. Preferably send packages via UPS or FedEx. We are not responsible for failed deliveries in our warehouse from USPS.
     
  • All exchanges will be shipped UPS Ground unless otherwise requested (additional fees will apply).
     
  • All Exchanges are subject to a $9.95 shipping and handling fee for ground shipping charged to the original credit card. Express shipping will be additional depending on your location.
     
    CLEARANCE ITEMS
     
    All clearance sale are final. No refunds. We will exchange the size or style only if the replacement merchandise is in stock. There are no chash refund.  If a clearance items are returned for refund, they will be shipped back to the customer at the cost of $9.95 charged to the original credit card.
     
    PLEASE NOTE:
     
  • ALL RETURNS MUST BE POSTMARKED WITHIN 30 DAYS FROM THE PURCHASE DATE, OTHERWISE A STORE MERCHANDISE CREDIT WITH BE ISSUED (Gift Certificate).
  • ALL RETURNS/EXCHANGES RECEIVED AFTER 30 DAYS FROM THE PURCHASE DATE WILL BE REFUND IN THE FORM OF A MERCHANDISE CREDIT REDEEMABLE WITH YOUR NEXT PURCHASE.
     
     
    Return Address
     
    Send exchanges via a prepaid and insured method to:
     
    Aerin Rose Swimwear
    Attn: Returns Processing
    40-08 22nd St 4th Floor
    LIC, NY 11101
     
     
  • Returned merchandise is the responsibility of the customer until we receive it. Returned merchandise lost or damaged in transit is the responsibility of the customer. We recommend using an insured service while mailing returned products.
  • "Returns process" take up to 30 business days from the date of our receipt. Please allow 1-2 billing cycles for the credit to appear on your credit card statement. We will notify you by email when your return is processed.
  • Exchanges are subject to availability.
  • For health and safety reasons, no returns of worn items will be accepted. Tags and liners MUST be attached. Note: Items returned/exchanged will be inspected. If the items fail inspection, they will be returned to the customer at their own expense.
  • While trying on our swimsuit, do not remove the protective panty liner and/or tags! Removal of the protective panty liner will void any chance of getting credit for a return.
  • Your credit card will only be affected if there is a balance due/owed (exchange total less than the return total). Any balance due/owed will be billed/refunded in the original form of payment to the original billed person.
  • The original shipping and handling charges are not refundable.
  • For exchanges, your credit card will not be billed until your order is shipped.
     
     
    Questions?
     
    If we may be of further assistance, please send an email to info@aerinrose.com or call us at (212) 661-0099.
     
    Aerin Rose Swimwear reserves the right to modify its return and exchange policy.

    • Related Copyrights and Trademarks

    aerinrose.com as well as page headers, custom graphics, buttons, images and other content on this web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Aerin Rose Swimwear. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited.

    Disclaimers

    This web site may contain typographical errors or inaccuracies and may not be complete or current. Aerin Rose Swimwear therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. We apologize for any inconvenience.

    This web site, and any information or content on this web site, are provided "as is" with all faults. Aerin Rose Swimwear makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither Aerin Rose Swimwear nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, sequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Aerin Rose Swimwear is notified in advance of the potential for any such damages.

    Aerin Rose Swimwear does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Aerin Rose Swimwear, and Aerin Rose Swimwear has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between aerinrose.com and another web site further does not mean that Aerin Rose Swimwear endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

    Your Submissions

    Aerin Rose Swimwear does not want to receive confidential, proprietary, or trade secret information through this web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas, or comments sent to aerinrose.com will be deemed non-confidential, and, by submitting any such information, you are granting Aerin Rose Swimwear an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. Please know, however, that we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. If you have any questions concerning an email submission, please contact us.

    For more information on Aerin Rose Swimwear customer service, please call 212-661-0099.

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